Distance Sales Agreement

This agreement governs the sale concluded electronically between the parties below, under Turkish Law No. 6502 on Consumer Protection, Law No. 6098 (Code of Obligations), Law No. 6563 on E-Commerce and related legislation.

1. Parties

Seller: Cosmo Elektronik Otom. İhr. İth. ve Tic. Ltd. Şti. — Yıldırım Mahallesi, Kavaklıdere Caddesi No: 87/A, 06750 Akyurt / Ankara — +90 312 502 88 80 — cosmo@cosmoelectronic.com.

Buyer: the legal entity or individual who provides name, tax office, tax / ID number, address and contact details when ordering or requesting a quote. The Buyer warrants that this information is accurate and up to date.

2. Subject

The subject is the sale and delivery of the products ordered via www.cosmoelectronic.com. Products are mainly purchased for commercial purposes; where the Buyer is not a consumer, consumer-specific provisions (including the right of withdrawal) do not apply and the Turkish Commercial Code and Code of Obligations govern.

3. Products, prices and taxes

Product, order code, quantity, unit price and total are stated in the order summary. Prices exclude VAT, which is shown separately. Volume pricing is determined by the quantity at the time of ordering. Prices shown in foreign currency may be invoiced in Turkish lira at the exchange rate applied on the invoice date. The Seller may cancel or update (with Buyer's approval) an order in case of obvious pricing errors or supply changes, in which case any payment is refunded.

4. Payment

Payment is made by bank transfer to the account stated in the order confirmation or proforma invoice. Approved companies may be granted credit terms within an agreed term and limit. Card data is not processed or stored on the Site. Overdue amounts bear statutory late-payment interest.

5. Delivery

In-stock items are prepared after payment or credit approval and shipped by contracted courier or freight, or collected at our Akyurt / Ankara office. Lead times for non-stock items are estimates shown on the product page and order confirmation. Delivery costs are borne by the Buyer unless stated otherwise. The Buyer must inspect the package upon delivery and report damage or shortage in writing within 3 business days. Risk passes upon delivery to the Buyer or the carrier.

6. Withdrawal, returns and cancellation

Where the Buyer is a consumer, the 14-day right of withdrawal applies, except for products made to the Buyer's specification or specially ordered. For business buyers, the Returns and Cancellations terms apply and form an integral part of this agreement.

7. Warranty

Products are covered by the manufacturer's warranty terms. Defects must be reported within a reasonable time, before use or installation. Failures resulting from misuse, improper installation, overload or operation outside catalogue limits are excluded. Selecting a product suitable for the application remains the Buyer's responsibility; the Seller provides technical support but the final suitability decision rests with the Buyer.

8. Force majeure

Neither party is liable for failures caused by events beyond its reasonable control, such as natural disasters, war, strikes, epidemics, official decisions or unforeseeable manufacturer or carrier delays, for as long as they continue.

9. Personal data

Personal data is processed under the KVKK Privacy Notice and Privacy Policy.

10. Disputes

The courts and enforcement offices of Ankara have jurisdiction. Consumers retain the right to apply to Consumer Arbitration Committees and Consumer Courts within the statutory monetary limits.

11. Entry into force

By confirming an order or accepting a quote on the Site, the Buyer declares having read, understood and electronically accepted all provisions of this agreement. The agreement enters into force upon order confirmation.